Refund policy

Last updated: July 24, 2026

Every order is inspected and cut to order. Because fabric is cut specifically for you, all sales are final — cut yardage, made-to-order goods, and swatches are not returnable. What we absolutely stand behind is our own work: if something arrives damaged, flawed, or isn't what you ordered, we'll make it right.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact us at info@asthetik.com within 5 business days of delivery with your order number and photos of the issue. We'll arrange a replacement or re-cut first; if we can't replace it, we'll refund you. Please don't cut, wash, or treat flawed goods — claims can't be accepted once fabric has been cut into or processed.

Changed your mind?

Contact us immediately at info@asthetik.com. Orders enter our cutting queue quickly and we can't guarantee changes or cancellations after checkout — but if your order hasn't been cut or shipped, we'll do our best to help. Any approved exception return must be unused and in original condition, is subject to a 20% restocking fee, and return shipping is the customer's responsibility. Refunds issue to the original payment method within 10 business days of our receipt of the goods.

Swatches

Swatch purchases are non-refundable, and we credit the swatch price toward your next fabric order.

Lost or missing packages

If your shipment was arranged by Ästhetik and goes missing, contact us within 5 business days of the carrier's delivery date — we'll file the carrier claim and reship or refund. For orders shipped on your own carrier account, claims are handled directly with your carrier under your account's terms.

Dye lots vary

Color on screen is approximate and dye lots differ between runs. We strongly recommend ordering a swatch before committing to yardage — a dye-lot or color-perception difference isn't a defect.

Trade accounts: returns, claims, and cancellations are additionally governed by your trade terms and account agreement.